MaintenanceSynergyTM for Maintenance is a documented, cloud-based framework for maintenance management. It contains all of the building blocks for a successful maintenance operation:

  • Process models
  • Procedures
  • Data conventions
  • Coding libraries
  • Roles and responsibilities
  • Key performance indicators
  • And more!

Implement proven best practices for maintenance, with all the simplicity of the cloud. SynergyTM for Maintenance gives your maintenance operation a solid foundation. It provides the groundwork you need to effectively manage work, drive EAM software success, and improve asset performance.

Description of SynergyTM for Maintenance & Reliability

SynergyTM for Maintenance provides a complete, documented operating model (i.e., regime) for a business’s maintenance function. It contains the industry’s most comprehensive framework of processes and procedures for asset management.

Also included is the industry’s largest library of equipment failure codes, detailing 200,000 failure relationships across 167 distinct equipment classes. Jump-start your reliability-centered maintenance (RCM) program with our equipment-class-specific library of problem–failure–action–cause (PFAC) codes.

Standardize maintenance across the enterprise

If two plants have identical pieces of equipment, they should also have identical preventative maintenance (PM) routines for those machines. Right? Standardization makes sense, but it’s impossible to achieve without documented practices, processes, and procedures. SynergyTM for Maintenance gives you the written standards that you need to standardize maintenance operations across multiple sites.

Integrate with any EAM/CMMS software system

SynergyTM for Maintenance integrates with any EAM or CMMS software system, giving the software the foundation of process and data it needs to be successful. Our clients include users of IBM Maximo, Infor EAM, Oracle eAM, SAP Enterprise Asset Management, and many of the industry’s other leading software systems.

Business process with the simplicity of the cloud

Our cloud-based delivery model brings the flexibility and simplicity of Business Process as a Service (BPaaS) to enterprise asset management. Optimize the way you manage your equipment and infrastructure with our process-in-the-cloud model.


Processes and Procedures (over 60 templates)

  • Management Process (Overview)
  • Project Tracking
  • Work Identification & Control
  • Work Planning
  • Work Scheduling
  • Work Completion
  • Shutdown Coordination
  • Asset Reliability Program

Roles and Responsibilities

  • Maintenance Organization
  • Equipment Focus Team
  • Maintenance Manager Role
  • Maintenance Supervisor Role
  • Maintenance Planner Role
  • Maintenance Scheduler Role
  • Maintenance Technician Role
  • Reliability Engineer Role
  • Operations–Maintenance Coordinator Role
  • Work Management Responsibilities Matrix

Coding Structures and Data Conventions

  • Equipment Data
  • Code Libraries
  • Work Order Codes
  • Work Order Type Codes
  • Vehicle Maintenance Reporting Standard (VMRS) Codes
  • Problem and Failure Code Library

Reporting Requirements

  • Operational Reporting
  • Cost & Budget Reporting
  • Analysis Reporting
  • Data Filters

Performance Management

  • Key Performance Indicators (over 30)
  • Audit Scoresheet


Proven Best Practices

  • Know what the best practice is—don’t guess. Every element of our model, from processes to codes to KPIs, is based on industry-proven and accepted practices.
  • Our templates comply with the highest industry standards for asset management process and data management, including ISO 55000, PAS 55, and ISO 14224.
  • SynergyTM is built on SwainSmith’s 20 years of maintenance and asset management consulting experience. We know what works.

Easy Customization

  • Easily customize any element to create your own documentation model that fits your organization’s specific circumstances.
  • All documents are provided in Microsoft Word, Excel, or Visio file formats for easy editing.
  • Templates are designed to work efficiently for organizations in various industries, with single or multiple locations, so only simple customization is required.

Easy to Use

  • Designed for beginners: Processes are written in simple language with easy-to-follow, step-by-step instructions for tasks and activities.
  • Intuitive structure: Processes and procedures are organized in a logical sequence that follows the process flow of a typical maintenance operation.
  • Templates have a consistent format that describes the who, what, when, where, why, and how of each process, procedure, and KPI.
  • Simple, common-sense document numbering makes it easy to find the procedure you need.
  • Built-in glossary defines key terms and abbreviations.
  • Every SynergyTM subscription comes with unlimited complimentary training and support to help your team get the most out of the model.

Download Samples from SynergyTM for Maintenance

Work Management Process (Overview)

Work Management Process

Weekly Work Schedule

Synergy Weekly Work Schedule

Maintenance Planner Responsibilities

Synergy Maintenance Planner Role

Optimize your maintenance operation with SynergyTM.

Contact SwainSmith today for a complimentary assessment of how SynergyTM can improve your EAM operation.

Use the email form or call 828-215-9471